Shipping and Returns
Shipping & Returns
We want your RAINYDAYS Sportswear order to reach you as smoothly as possible. Below you’ll find all information about shipping costs, deliveries, returns and refunds.
Shipping
Shipping costs
Shipping costs depend on the destination country and the total value of your order.
|
Destination |
Shipping cost |
Free shipping from |
|
Belgium |
€6.50 |
€80 |
|
The Netherlands |
€6.90 |
€100 |
|
Germany, France & Luxembourg |
€11.00 |
€150 |
|
Other EU countries |
€15.00 |
€200 |
Other EU countries include:
Bulgaria, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, the Czech Republic and Sweden.
The final shipping costs will always be shown at checkout before you confirm your order.
Delivery times
Delivery times depend on your shipping address and start from the moment your order has been dispatched.
Orders are delivered from Monday to Friday, excluding public holidays.
Once your order is on its way, you will receive the available shipping information by email.
Deliveries outside the EU
Different shipping rates and conditions may apply to destinations outside the European Union.
Any import duties, local taxes or customs charges are not included in our shipping fees and may be charged separately upon delivery.
Returns
Not the right size or changed your mind? You can submit a return request within 14 days.
Return conditions
To be eligible for a return, the item must:
- be unworn and unused;
- have all original tags attached;
- be in the same condition as when you received it;
- preferably be returned in its original packaging.
Please also keep your order number or other proof of purchase available.
How to request a return
Send an email to info@rainydayssportswear.com with your order number and the item you would like to return.
Once your return request has been accepted, we will send you the return instructions and return address.
Please do not send an item back before your return request has been approved. Returns sent without a prior request may not be processed.
Return shipping costs
Return shipping costs are the responsibility of the customer.
For international returns, please keep in mind that it may take longer for your parcel to reach us.
Sale items & gift cards
Sale items and gift cards cannot be returned, where legally permitted.
Damaged, defective or incorrect item
Please check your order as soon as you receive it.
If an item is damaged, defective, or if you received the wrong item, contact us as soon as possible at info@rainydayssportswear.com.
Please include your order number and, if possible, a few photos so we can review the issue quickly and find a suitable solution.
Exchanges
Would you like a different size, colour or item?
The fastest way is to return the original item through our regular return process and then place a new order for the item you want.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved.
If approved, the amount will be refunded through the same payment method used for your original order.
Please note that your bank, credit card company or payment provider may need additional processing time before the refund appears in your account.
If you have not received your refund 30 business days after our approval, please contact us at info@rainydayssportswear.com.